Last updated: April 2025
Who We Are
We’re Medic Assist International (MAI), a UK-registered charity (no. 1104760) and a company limited by guarantee (no. 6825798). Our registered address is 6 Grosvenor Road, Banbury, OX16 5HN.
We are the data controller responsible for your personal data.
How to Contact Us
If you have any questions regarding this policy or our data protection practices, contact us at:[email protected], or PO Box 1626, Oxford, OX4 9NF
How We Collect Information
We may collect personal information when you:
– Register via our website, literature, or events
– Make a donation
– Sign up for communications (e.g. newsletters or email updates)
– Contact us by phone, email or post
– Register for a Zoom event or webinar
– Interact with our content or website
What Type of Information We Collect
We may collect:
– Name
– Postal address
– Email address
– Telephone number
– Donation and Gift Aid history
– Communication preferences
– Zoom registration details (see Section 7)
We do not store any card payment information. This is handled securely by third-party processors.
How We Use Your Information
We use your information to:
– Process donations and Gift Aid
– Send communications you’ve requested
– Manage event or Zoom registrations
– Seek feedback or inform you about our work
– Meet legal or regulatory obligations
Legal bases for processing include:
– Consent – for marketing and communications
– Legal obligation – e.g. HMRC Gift Aid records
– Contract – e.g. fulfilling supporter requests
– Legitimate interest – for improving supporter experience
Your Choices
You can choose if and how you hear from us. We will only contact you for fundraising purposes (email, post, phone, or SMS) with your consent. You can update preferences at any time by emailing: [email protected].
Zoom Registrations and Marketing Opt-In
When you register for an online event (e.g. via Zoom), we may collect your name and email address. During the registration process, you will be given a clear opt-in option to receive follow-up communications or future marketing from us.
We will only send marketing information if you’ve provided explicit consent. You can withdraw consent at any time by contacting [email protected] or using the unsubscribe link in emails.
Accessing and Updating Your Information
You have rights under UK GDPR to:
– Access – get a copy of your personal data
– Correct – fix inaccuracies
– Delete – erase personal data (where applicable)
– Restrict – limit how we use your data
– Object – stop processing for direct marketing
– Portability – move your data elsewhere
To exercise these rights, contact us using the details in Section 2.
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email at [email protected], or write to us at: PO Box 1626, Oxford, OX4 9NF.
Who Has Access to Your Information
We will never sell or share your information. We do not share your personal data with third parties for marketing. We may pass data to trusted service providers (e.g. payment processors, Zoom, email services) who work under strict confidentiality agreements and only process data on our behalf.
You have the right to ask for a copy of the information Medic Assist International hold about you.
Security of Your Information
We take appropriate security measures to protect your data. Sensitive information (like payment details) is encrypted using SSL technology. If you make a donation online, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.However, transmission over the internet is never 100% secure. Once we receive your data, we use secure systems to store it.
Cookie Policy (Updated)
Our website uses cookies to:
– Ensure site functionality
– Track usage for performance analysis
– Remember user preferences
Cookies are small text files stored on your device. Some cookies are essential for site performance; others (non-essential) require your consent.
You will see a cookie banner when you first visit our site, offering you control over which cookies you accept.
You can change your cookie preferences or disable cookies via your browser settings at any time.
For more details, visit: https://www.aboutcookies.org/
Profiling
We do not use your data for profiling or automated decision-making.
Children Aged 16 or Under
If you are aged 16 or under, please obtain your parent/guardian’s permission before sharing any personal information with us.
Policy Review
We review this Privacy Policy regularly.
Last updated: April 2025
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We will store your personal information securely and never sell or share it. You’re welcome to change the way you hear from us or opt out at any time by contacting us.