Privacy Policy

Summary

At Medic Assist International, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website or through our literature and events, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By registering with us through our website, literature or at an event you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to PO Box 1626, Oxford, OX4 9NF.

Who are we?

We’re Medic Assist International (MAI), registered charity (no. 1104760) and a company limited by guarantee (no. 6825798). The registered address is 6 Grosvenor Road, Banbury, OX16 5HN.

How do we collect information from you?

We obtain information about you when you register through our website, literature or event, for example, when you contact us to make a donation, or if you register in any way to receive our Heartbeat issued three times a year or our regular email, Instant Heartbeat.

What type of information is collected from you?

The personal information we collect might include your name, address, email address and phone number. If you make a donation online, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • process a donation that you have made;
  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, or other fundraising.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for any purpose.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: [email protected].

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at [email protected], or write to us at: PO Box 1626, Oxford, OX4 9NF. You have the right to ask for a copy of the information Medic Assist International hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling

We do not create a profile of your interests and preferences in order to contact you with information that might be relevant to you.

Use of ‘cookies’

Currently, the MAI website does not use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. If we introduce these in future, it will be clear from the website and this policy will be amended.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in June 2020.

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We will always treat your data in line with current Data Protection laws. We commit to storing your personal information securely and will never sell or share your information with others. You can change the way you hear from us at any time, or opt out from all communications by contacting us.